You’re on the train and want to watch an episode from the new season of Trailer Park Boys, wondering what crazy thing they’ll do to get arrested this time. You pull out your iPhone, tap on the Netflix app and, well, your day isn’t getting any better. The app won’t connect to Netflix. You have a problem and it has a name. Well, it has a number: 1011. What you need now is a Netflix error code 1011 fix.
We all love that Netflix offers a variety of programming that we can stream over our home TVs, computers, gaming platforms, tablets and smartphones. We’ve come to rely upon it being there at the click of a remote or swipe of a screen. Wi-Fi is everywhere so there is practically nowhere that Netflix is unavailable to us.
What a lot of us like most on Netflix is its series that we can’t find anywhere else. In fact, 90% of Netflix subscribers go there for their originals like House of Cards or Master of None, or for their continuations of faves like Arrested Development and Trailer Park Boys.
We have full confidence that 99.9% of the time when we turn on our Netflix app, the warm, red glow lets us know that our favorite show is soon on its way. It is an extremely reliable service that rarely hiccups. Most of the time, if there is a problem, it is not our Netflix app but an interruption or slow-down of our Internet connection that is at fault, or maybe something in our device that isn’t set up the way the app needs it to be.
In the context of the whole world, Wi-Fi connection issues are a small thing. In our own little worlds, however, can there be anything worse on the ride home from a hard days’ work than expecting to enjoy the mad antics of our favorite Nova Scotians only to have the app or our iPhone malfunction with a 1011 or some other error code? Not likely.
Thanks to Netflix and Hulu, people are getting more and more used to consuming longer stretches of content on their televisions or computer screens. – Freddie Wong
What Error Code 1011 Means
Error code 1011 is telling you that your app cannot connect with the servers at Netflix. When this error code pops up on your iOS device (iPhone, iPad, and iPod Touch), it is usually for one of the following reasons:
- Your iPhone is not connected to the Internet or the connection is not working correctly.
- Account information (username or password) has been entered incorrectly into the Netflix app.
- You need to clear your Netflix cache.
- Your Netflix app may need a reinstall to make sure you are using the most recent version.
- Your device may need a restart due to overloading RAM or some other problem.
- Your wireless connection may need a reset.
We’ll look at these problems in the order listed, from simplest and fastest to install to the more time-consuming of them.
You will receive error code 1011 when you lose your internet connection or the connection you have is not capable of carrying the Netflix signal. This happens more often than we might expect, especially when we’re away from home or work. A public Wi-Fi signal can drop out of range. Maybe there is a temporary interference between your iPhone and the Wi-Fi source. A lot of people might be using the connection and it’s overwhelmed. Whatever the reason for the loss of signal, there is no connecting to Netflix if you are not connected to the Internet.
Here is a quick way to find out if you are connected to the Internet at all:
- Open your web browser.
- Go to a web page. This can be any web page; choose one from the billions out there.
Did the web page load correctly?
- No – This is probably the reason for the 1011 error code on your device. Try another network in range. When you get a good Wi-Fi connection, go back to the Netflix app and enjoy the show!
- Yes – If you see the web site on your browser, this is not the most likely reason for the 1011 error code. Sure, you could connect to a static web page just fine yet not have enough streaming power to watch your show, but if you have used this connection to watch shows on the way home before, that’s probably not the problem. You will have to be the judge of that, and whether or not you want to proceed to the next item to continue troubleshooting.
The account information in your Netflix app may be messed up somehow. There are a lot of ways this can happen. Why is not as important as getting it fixed while you still have time to watch your show.
To reset your Netflix app:
- From your iPhone home screen, click Settings.
- Go down the app list until you come to Netflix (select it).
- Change the Reset switch to On.
- Return to your home screen.
- Open the Netflix app.
- Enter your username and password.
Did the 1011 error code reappear?
- No – Enjoy the show.
- Yes – Read on. We’ve got more troubleshooting ahead of us.
Do you know that you have cookies in your Netflix cache? Make sure one of them didn’t crumble. The best way to do that is to clear your Netflix cache completely.
To clear your Netflix cache:
- Open your browser and go to https://www.netflix.com/clearcookies.
- Your cookies are cleared. Not a single crumb left.
- You are also logged out of your account. Try to log back into it.
Is the 1011 error still there?
- No – Enjoy the show!
- Yes – Let’s keep reading.
Reinstall the Netflix App
There may be a problem with the Netflix app on your phone. Are you sure that you installed the most recent update? Rather than take time to go through all that it takes to look into that, just uninstall and then reinstall it. This makes sure you have the latest version of Netflix on your iPhone and it has not been altered in any way.
Here is how to remove and then reinstall the app:
- Press and hold the Netflix app icon until it wiggles.
- Tap the “x” to delete the app.
- Return to your home screen.
- Go into the App Store, find the Netflix app and select it.
- Once the app downloads and installs, open it.
Did your newly installed Netflix app open correctly?
- Yes – Enjoy the show!
- No – Sounds like it might be a device problem. Let’s try something else.
Restart Your Device
It takes more time, but we all know that sometimes the only way to clear these little bugs is to restart the device. It could be that your RAM is overloading. It could mean any number of things that are easily solved with a restart. Rather than troubleshoot each and every possibility, simply let it shut down and come back on again.
On your iOS device (iPhone, iPad, or iPod Touch):
- Press the sleep/wake button on the upper right side of your device until the on-screen power button appears.
- Swipe the button to the right to power off.
- Give it 5 to 10 seconds to rest.
- Turn it back on by pressing and holding the sleep/wake button until the Apple logo appears on the screen.
- Go back to the Netflix app. You might have to re-enter your username and password.
Is it working?
- Yes – Enjoy the show!
- No – Go through all these steps again, or accept that it has to be something to do with your connection. Keep trying other Wi-Fi sources that are available to you.
If you are not on a train but at home, though, there is one last thing you can try.
Reboot Your Wireless System
When this happens at home, it can be a bug in your wireless system that is preventing Netflix content from reaching your iOS device. You may need need to power cycle your home network.
To reboot or power cycle your home Wi-Fi network:
- Turn off your mobile device.
- Turn off your modem.
- Turn off your router.
- Leave it all off for 30 to 60 seconds.
- Plug in your modem. Let it come to full power and connection.
- Plug in your router. Same as above.
- Turn on your device and try to use the Netflix app again.
Did that work for you?
- Yes — Enjoy the show!
- No — You may need professional help. From Netflix, for the app, not . . . well . . .
Contact App Support
If none of this works, spend a little time with App Support.
Finding App Support:
- Go back to the App Store.
- Find the Netflix app page.
- In the Customer Reviews area, find “App Support” and tap on it.
- App Support will take you from there.
Following these procedures should bring Ricky and the boys to you in no time flat, especially if it turns out to be one of the first three problems — your internet connection, login information, or a crumbled cookie in the Netflix cache. It’s a good move to always make sure the automatic updates to your Netflix app get downloaded and installed, too.
Like all horrible trauma in our lives, once your Netflix connection issue is resolved, you will soon forget it ever happened. The brain protects us that way. If it ever happens again, it won’t seem so bad because now you know what to do. Just remember to always start with checking the Wi-Fi connection on your device, especially when watching away from home. That’s the first step on your way to successfully applying the Netflix Error 1011 Fix on your iPhone, iPad, or iPod Touch.